Customer Service Manager
Join the international team at Linde Gas in Tallinn and lead a dynamic cross-border Swedish customer service team!
A leading gas company in the Nordic and Baltics
Linde Gas (formerly known as AGA) is a leading industrial gas, engineering, and healthcare company with 2024 pro forma sales of $33 billion. We have an extensive range of products, services, and technical support for industrial specialty gas: from LPG and mineral water products to medical gases which enable performing complex surgeries.
But what makes us great is our people. Our approximately 80 000 people globally and 100 people in Estonia serve customers in more than 100 countries.
Are you ready to take the lead?
Apply for a Customer Service Manager position here before 04.08.2025
Safety
Integrity
Community
You will lead and support the customer service team to deliver high-quality service in a collaborative environment. By developing strategies, monitoring performance, and working closely with sales, operations, and marketing, you’ll ensure customer satisfaction and smooth issue resolution. You’ll also identify service challenges and implement proactive solutions to improve the overall customer experience.
What you will enjoy doing
You have 5+ years of team leadership experience and a degree in Business, Project Management, Technology, or a related field. You’re familiar with the EMEA market and regulations, and knowledge of Lean or Six Sigma is a plus. You speak fluent English, collaborate effectively across teams, and manage multiple projects in fast-paced environments. Experience in customer service centers and knowledge of Swedish are considered an advantage.
What makes you great
Inclusion
Accountability
Ülemiste City, Tallinn
WE VALUE
We put safety first
We achieve our goals ethically
We improve the communities where we live and work
We embrace diversity and inclusion
We hold ourselves accountable, individually and collectively
"You will lead a team located in Estonia and Sweden, one of the largest Nordic countries. You're a proactive leader and have experience in delivering outstanding customer service performance. Excelling under pressure and managing challenges with ease should come naturally to you, and your communication skills are impressive. At Linde, we expect you to consistently exceed expectations and performance, because excellence is in your nature."
Fernanco Machado
Head of Customer Service
Why join Linde Gas?
✔ Flexibility. Work half of your time from our modern office in Tallinn and half of your time at home or elsewhere.
✔ Cheerful team. You'll lead a diverse and inclusive team that works together in unity.
✔ Health benefits. We support your sporting activities, organize active events and provide an additional week off work for recharging.
✔ Other perks. We celebrate your work and personal life-related occasions, offer lunch compensation, and more.
Do you have any questions?
Do not hesitate to get in touch with Liisi Niisuke
+372 5633 5300
